3-Year Commercial Guarantee of Durability
Applicable only to eligible Robship products manufactured using Sauleda Acrylic fabric
1. Guarantor
Warehouse #1 East Binabag, Tayud, Consolacion, Cebu 6001, Philippines
Warranty claims: sales@robship.com.
2. Eligible products
This guarantee applies exclusively to finished Robship products manufactured using Sauleda Acrylic fabric that
Robship expressly identifies as covered by this guarantee in the product listing, product packaging or
accompanying guarantee statement. Products that do not use Sauleda Acrylic fabric, including soft shackles,
mooring chafe guards, telltales, ropes, rigging tools, rigging accessories and sail accessories that do not use
Sauleda Acrylic fabric, are not covered by this guarantee. The presence of Sauleda Acrylic fabric in a product
does not extend coverage to other Robship products.
3. Duration and price
Effective date: 13 October 2026. The guarantee is provided free of charge for three (3) years from the date the
eligible product is delivered to the consumer, for eligible products supplied with this guarantee on or after the
effective date. No warranty registration or separate payment is required to obtain coverage. Reasonable proof of
purchase or delivery may be requested when making a claim.
4. Entire-product durability commitment
For each eligible finished product, Robship guarantees the durability of the entire product under normal
intended use throughout the three-year period. This includes the Sauleda Acrylic fabric and all other relevant
components of that finished product, such as seams, stitching, filling, fastenings and fittings where present. The
guarantee is not limited to fabric quality or to individual components.
5. Free remedies
If an eligible product does not meet the durability commitment during the guarantee period under normal intended
use, Robship will repair or replace it free of charge. Robship will bear necessary parts, labour and reasonable
transport/shipping costs of providing the remedy. Where repair or replacement cannot reasonably be provided,
Robship will offer an appropriate alternative remedy consistent with applicable law and the durability
6. Exclusions
This guarantee does not cover damage attributable to accidents, misuse, abuse, unauthorised modification,
improper care or installation, or use contrary to reasonable product instructions. These exclusions do not remove
coverage for a failure of the product to meet the guaranteed durability standard during normal intended use.
Ordinary wear is not a blanket exclusion from the promised durability of the entire product.
7. Claim procedure
To make a claim, email sales@robship.com. Include the product/model identification, a description and, where
possible, photographs of the issue and proof of purchase or delivery. Robship will provide instructions for
assessment and the free remedy. No registration is required.
8. Statutory consumer rights
This voluntary commercial guarantee is in addition to consumers' mandatory legal rights, including the statutory
legal guarantee of conformity against the seller under applicable national law. It does not replace, restrict or
reduce those rights. Consumers may pursue statutory remedies against the seller without charge as provided by
law.
9. EU GARAN label eligibility
This guarantee is structured to meet the substantive duration, no-charge and entire-product coverage conditions
for the EU harmonised commercial guarantee of durability label (GARAN): it is a producer guarantee lasting more
than two years and covering the entire eligible finished product. GARAN eligibility is product/model-specific
and depends on Robship actually providing this guarantee, identifying the covered models, complying with all
applicable legal and information requirements, and using the official EU label artwork without unauthorised
modification. GARAN is not an EU certification or approval.
10. Effective application
This guarantee takes effect on 13 October 2026 and applies only to eligible product models expressly identified
by Robship as covered. The eligible Sauleda Acrylic product SKU/model schedule will be published separately
and incorporated by reference when issued. Until that schedule is issued, this document alone does not establish
coverage or GARAN eligibility for any particular SKU. Robship must supply the applicable model identification
with each covered product.
