Security Policy
The short version

We take our and your online security seriously.
You can change your online details, including password, at any time.
We will act immediately on any unauthorized access to your personal information.
We will do everything we are able to do to contain and manage any possible security breach. 

The Big Read

This information security policy describes how we are committed to ensuring your information is secure. has secure processes for the collection, transmission, and storage of your personal information.

Protecting your personal information

When you purchase a product you need to provide us with personal information, including your credit card details.

Your personal information is protected by encryption, so it cannot be read as it is transmitted over the Internet. The encrypted data is transmitted using a secure socket layer (SSL) connection.

How to tell if a website is secure

Look for one or more of these "secure connection" indicators on your browser before providing any personal information:

  • An SSL icon, usually a padlock, shows when your connection is secure.
  • The web site's address changes to one that begins with "https" (check for the "s").

Your account details

When you set up a ROBSHIP account as part of the sign up process. Personal information, excluding credit card details, are held in an secure database. Your information is transfered using a secure transfer mechanism.

You can review your personal information and update it as necessary. Your personal information is only able to be accessed by entering your email address and password or by contacting ROBSHIP directly at

Credit card details

Your credit card details are not handled or stored by us. They are captured directly by a PCI DSS compliant payment provider.

Security of access

Each time you log on to your account, you will be asked to enter your email address and password to protect the security of your online account. Please keep your password confidential.

You can change your password or other member information at any time by signing in and clicking on the member link at the top right of the page to update your “My Account”. Alternatively, you may contact Robship at

Automatic login

When enabled via a browser, your login credentials can be saved meaning you do not have to manually login each time you visit our site from that browser.

Only use the automatic login feature on private computers to which only you have access. Never enable this feature on a publicly accessible computer.

If you suspect your password has been disclosed to a third party, or that your account has been compromised by a third party, you must change your password and inform us immediately.

Under our Terms and Conditions you are responsible for ensuring there is no unauthorised use of the site under your login.

Security enforcement

Any unauthorized access or use of any the services offered or information collected and maintained by us should be immediately brought to our attention.

We will investigate, and, if necessary, take action to halt any violation of the security of your personal information of which we become aware.

In the unlikely event that we believe the security of your personal information in our possession or control may have been compromised, we will immediately do all things necessary to contain and manage the potential breach.

Contact us

If you are concerned that the security of your personal information has been compromised, please email us immediately at